Privacy Policy

Last Updated: April 3, 2026

1. Introduction

Ping ("we," "our," or "us") operates www.pingitnow.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, password, and profile information
  • Payment Information: Stripe API keys and payment link URLs (we do not store credit card information)
  • Transaction Data: Customer emails, transaction amounts, and payment metadata
  • Configuration Data: Custom domain settings, tracking scripts, and redirect preferences

2.2 Automatically Collected Information

  • Usage Data: IP addresses, browser type, device information, and pages visited
  • Cookies: Authentication tokens and session data
  • Analytics: Service usage patterns and performance metrics

2.3 Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data on the following legal bases:

  • Account and service data: Contract performance — processing is necessary to provide the Service you have subscribed to
  • Analytics: Legitimate interest — we have a legitimate interest in understanding how our Service is used and improving it
  • Marketing communications: Consent — we will only send marketing communications where you have given your consent, and you may opt out at any time

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain the Service
  • To process and track Stripe payment transactions
  • To send transactional emails and service notifications
  • To provide customer support and respond to inquiries
  • To detect and prevent fraud, abuse, and security incidents
  • To improve and optimize our Service
  • To comply with legal obligations

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers:

  • Stripe: For payment processing and transaction tracking
  • Supabase: For database hosting and authentication
  • Vercel: For application hosting and deployment
  • Tracking Platforms: If you enable third-party tracking scripts (e.g., Hyros)
  • Whop (whop.com): Payment processing and membership management for Whop integrations

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If Ping is involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

PingItNow does not store cardholder data. All payment processing is handled by Stripe and Whop, which are PCI DSS Level 1 certified. We only receive webhook notifications from these processors containing transaction metadata.

Security measures include:

  • Encrypted data transmission (HTTPS/SSL)
  • Secure authentication via Supabase Auth
  • Multi-tenant data isolation
  • Regular security updates and monitoring
  • Restricted access to personal information

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at info@pingitnow.com.

We may retain certain information after account deletion as required by law, for legitimate business purposes, or to resolve disputes.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to certain processing activities
  • Withdrawal of Consent: Withdraw consent for data processing

To exercise these rights, contact us at info@pingitnow.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. User-Configured Webhook Endpoints

PingItNow allows you to configure external webhook endpoints (such as Slack channels, Discord servers, or custom URLs) to receive real-time payment notifications. When you enable these integrations, customer transaction data — including customer email addresses, transaction amounts, and payment metadata — will be transmitted to the endpoints you specify.

You are solely responsible for ensuring that your configured webhook endpoints are secured appropriately and that your use of such endpoints complies with all applicable privacy and data protection laws, including any obligations you have to your own customers. PingItNow is not responsible for the handling of data by third-party services you choose to connect.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

For users subject to GDPR who require a Data Processing Agreement (DPA), please contact us at info@pingitnow.com.